I had a good experience talking to their sales rep. And although their installers were late getting here, they made up the time and they were through by the time they said they’d finish. They cleaned up behind themselves like they said they would as well. The best feature of our walk-in tub is the Jacuzzi effect, but my favorite about it is that the lights change colors. Since the installation, my husband’s dry, scaly skin has really improved. It beats the scales off and he gets out smooth, feeling good. As for me, I have feet and leg problems and I get the force on them.