They gave me all the information on the phone when I called them, where everybody else insisted that they had to come in to give me a price. I had American Standard and Safe Step come in, and their prices were within $1,000 of each other. They sent their representative and they told me it’s $20,000 and then I could buy it for $16,000.
This representative gave me the price right then and there when I called, as well as them giving it to me at half the price. The representatives never came to my house, everything was done over the phone and email. But we got what we wanted.
My wife and my sister-in-law have Down Syndrome and are both handicapped. Now, they can get in and out of the tub on their own. I used to have to stand there, hold them, and help them balance into the tub. Then, put the big chair under their butts so they could sit and then they would have to use the handheld shower head to clean themselves off. They never could soak and the seat takes up the space to at least stand in and take a shower, I lost half the bathtub. So, now, with the walk-in tub, they get in, soak, turn on the water and air and get the massage. It is working well. I’ve ended up where I’m sitting and doing the massage rather than taking a shower. It’s nice but sometimes you still want a quick shower.
The installation team is very good. We’ve only had it for three weeks but it seems to be relaxing. They did exactly what they said and put everything in. Plus, they did a little bit of extra for me because I had a situation with that old wall and they took care of it, made it fit and did everything fine. So, it worked out good.