Their service was very good. I could talk to them on the phone and get the cost factor. They were the best-priced at the time, too, so I went with them. I talked with their rep on the phone and they answered all my questions. Plus, I could call 24/7. The installers were also very efficient. They did it in a day and a half and they were very neat. They took out the old tub and put this in and were very good. I like that the walk-in tub sprays. It seems like it massages my muscles in my legs.