INSTALLATION: How Does It Work?

Using your own contractor

You may have a local contractor you like. We can provide an installation guide and answer their questions.  If your contractor installs everything in accordance with local plumbing, electrical and building codes and per the installation guide, we honor the lifetime warranty.

Using our installers

You may want to use one of our factory-trained installers. Our installers are contractors with years of experience. We put you in touch and help arrange scheduling details. We also provide you an accurate installation estimate while on the phone.

Manufacturing

After you’re settled on the color and features of your walk-in bathtub, we submit the details to our manufacturing facility. It usually takes about two weeks to build the tub to your exact specifications. Finally, quality control inspectors fully check and test the tub before it leaves the factory.

Shipping

We ship anywhere within the continental USA. The walk-in tub is usually shipped directly to your home. You could store the tub in a garage or carport until installation. You might need your tub shipped to a local freight terminal for pick up by the installer. Either way, every truck has a lift gate for easy delivery.

Installation Day

If you are using one of our installers, they will complete installation within one day. Our installation includes removal of the old tub, installation, testing, clean up and hauling away debris. Before leaving, we make sure you can operate your walk-in bathtub and are happy that everything works fine.

Your Satisfaction

We know our business depends on your satisfaction. We keep you updated throughout the manufacturing and shipping process, and will stay with you throughout the installation. Later, we’ll check in and get your feedback. We’re always happy to answer questions. Whatever you may need, don’t hesitate to reach out!